FAQs
My order hasn't arrived yet?
While the vast majority of items do arrive on time, there are occasional postage delays, especially at this time of the year. Invariably domestic orders will turn up within a couple of days, but if after 10 working days your item hasn't arrived please email marbletime.myshopify@gmail.com. We will begin a lost in post claim, and issue you with either a replacement or a refund immediately.
What if my watch stops working?
In the event of your watch having a problem, as an official dealer we can provide you with the full support that you require. As well as this, you also receive direct support from the manufacturer of the watch themselves, who usually offer a technical support helpline and guarantee center.
We provide you with full support after your purchase.
When will I be refunded?
99% of refunds are processed on the day that the item is returned to us, but due to the seasonal period some refunds may take slightly longer to process. The returns department will process all refunds as quickly as possible. We ask for up to 7 working days for refunds to be processed. The Returns department cannot be reached via the phone, but if after 7 days you haven't received your refund please contact us at marbletime.myshopify@gmail.com.
Do you ship to international locations?
Yes. Simply checkout as usual and select your country as normal. Delivery to Asean locations is shown in the checkout. Delivery to non-Asean locations is usually $5SGD extra, depending on the country. All delivery options are displayed in the checkout process.
Do your watches come with guarantees?
Yes, all of our watches come with the full international manufacturer's guarantee with our official distributor's stamp. You can purchase from us assured with the knowledge that your watch is fully guaranteed for the full period against workmanship faults.
Are batteries included in the watches?
Yes, brand new batteries are included in all watches. These are fitted at the factory by the manufacturer - your watch is ready to wear as soon as you receive it.